Question 1

Where are your products from?

Accepted Answer

All our products are sourced directly from reputable manufacturers in Japan. They are produced under strict Japanese quality control standards and shipped directly from Japan to your address in Sri Lanka.

Question 2

Do you manufacture any of the products yourself?

Accepted Answer

No. SelfCare Basics does not manufacture any of the products we sell. We act as a trusted platform to offer high-quality skin and hair care products from well-known Japanese brands.

Question 3

Are the prices in Sri Lankan Rupees (LKR)?

Accepted Answer

Yes, all prices listed on our website are in Sri Lankan Rupees (LKR) and are inclusive of taxes, so there are no hidden charges at checkout (excluding any import duties, if applicable).

Question 4

How long will it take to receive my order?

Accepted Answer

Orders are processed within 1–3 business days, and standard delivery usually takes 7–14 business days. So the total estimated time from order to delivery is approximately 10–17 business days. Please note that delivery times can vary depending on customs clearance and local courier conditions.

Question 5

What shipping methods do you use?

Accepted Answer

We use EMS (Express Mail Service) and Japan Post Registered Mail, depending on the package size and destination. Shipping fees are based on standard charges set by the carriers.

Question 6

Can I return or exchange a product?

Accepted Answer

Due to hygiene and safety concerns, we do not accept returns or exchanges unless the product is significantly damaged, incorrect, or missing. For more details, please refer to our Return Policy.

Question 7

What if the product packaging is slightly damaged during shipping?

Accepted Answer

Minor cosmetic damage to outer packaging (e.g., creased boxes, slight dents) may occur during international shipping. As long as the product inside remains intact and usable, such cases are not eligible for refund or replacement.

Question 8

Are your products safe for sensitive skin?

Accepted Answer

While we offer products made under strict quality standards in Japan, everyone’s skin is different. We advise checking the ingredient list and consulting a doctor or dermatologist if you have allergies, medical concerns, or highly sensitive skin.

Question 9

Will these products comply with local regulations?

Accepted Answer

All products sold on SelfCare Basics are manufactured in Japan by reputable companies following strict Japanese laws, regulations, and quality control standards. Our company, Sonasu Co. Ltd, is an established business operating under Japan’s legal framework, and the products we offer are currently sold in the Japanese market in full compliance with these rigorous requirements.
Since the products are shipped directly from Japan, and regulations may vary by country, we encourage customers who are unsure to review local guidelines or conduct their own research before making a purchase. If you have any questions or concerns, please feel free to contact us for more information.

Question 10

How can I contact customer support?

Accepted Answer

You can reach us via email at sales_selfcarebasics@gmail.com. We’re here to help with any questions about your order, product concerns, or general inquiries.

FAQ

Frequently asked questions